Your data
Delete my data
DEPTH CITY by HIZARC. You can delete the data on your device yourself at any time. To delete your online data (anonymous account and uploaded cities), use Delete Data in the game before you uninstall, or email us and we delete it within 30 days. You do not need an account or a password.
1. Delete your online data first
Do this before you clear the game's storage, uninstall it or move to a new device. Your uploads are tied to the anonymous player ID stored on this device; once that is gone, the game can no longer find them (email us instead).
In the game (fastest)
Open Settings ▸ Interface ▸ Privacy & Support and tap Delete Data twice. It needs an internet connection. The cities this install uploaded and its anonymous player ID are deleted at once. If it says it couldn't delete, try again online, or use email.
By email
- Email hizarcgames@hizarc.com with the subject "Delete my DEPTH CITY data".
- Paste your Player ID into the email (Settings ▸ Interface ▸ Privacy & Support ▸ Copy). It tells us which account is yours. Without it, list the City IDs you uploaded.
- To remove your website entries too, tell us the email address (and the name or phone number) you typed into the Notify me or Contact form.
- We delete the data and reply to confirm within 30 days.
2. Delete the data on your device
- One city: open the game's city list and delete the city. This does not remove a copy you uploaded.
- Everything on Android: Settings → Apps → DEPTH CITY → Storage → Clear storage, or uninstall the game.
- Everything on iPhone or iPad: delete the app.
- Everything on Windows: delete the folder
%USERPROFILE%\AppData\LocalLow\HIZARC\DEPTHCITY(your cities) and the registry keyHKEY_CURRENT_USER\Software\HIZARC\DEPTHCITY(settings and the anonymous player ID). Uninstalling the game keeps both.
This removes your cities and settings from the device. It cannot be undone.
3. What is deleted
| Data | What happens |
|---|---|
| Anonymous player account (Unity Authentication player ID) | Deleted |
| Cities you uploaded and your share code (Unity Cloud Save) | Deleted, so their City IDs stop working. Copies that other players already downloaded stay on their devices; we cannot reach those. |
| Your website "Notify me" email and contact-form messages | Deleted, if you ask for them in the same email |
| Crash and performance diagnostics | Not linked to your name or email. Unity keeps them for a limited period and then deletes them, as described in Unity's privacy policy. |
| Our emails with you about the request | Kept only as long as needed to show that we completed the request |
More details are in our Privacy Policy. Questions: hizarcgames@hizarc.com.