Support

Contact us

Email: hizarcgames@hizarc.com
Developer: HIZARC

To help us fix a problem quickly, please include:

• Your device (for example, Samsung Galaxy S21, iPhone 16 Pro or a Windows PC) and its Android, iOS or Windows version.
• The game version (shown in the corner of the title screen, for example v1.0.0).
• What you were doing when the problem happened, and a screenshot or screen recording if you can.
• For upload or data questions, your Player ID: Settings ▸ Interface ▸ Privacy & Support ▸ Copy.

Common questions

Where are my cities saved?

On your device, in the game's own app storage. On Android, iPhone and iPad, uninstalling the game or clearing its storage deletes your cities, so to update the game, install the new version over the old one instead of uninstalling first. On Windows, cities are kept in %USERPROFILE%\AppData\LocalLow\HIZARC\DEPTHCITY and stay there when you update or uninstall. Uploading a city (next question) gives you a copy you can download again with its City ID, but it is a public share, not an automatic backup.

Can I move my city to a new phone?

Yes. On the old phone, open Settings ▸ Saves ▸ Upload. The game gives the city a City ID (for example K7Q2M9-3) and copies it for you. On the new phone, open Settings ▸ Saves ▸ Download, enter the ID, and open the city from the Cities tab. Uploaded cities are public: anyone who has the City ID can download a copy, so share it only with people you want to have your city.

The game is slow or my phone gets warm.

• On phones, Cool Play and Smart Frame Rate are on by default (Settings ▸ Quality ▸ Battery Saver). Check they are still on, and for the coolest play also turn on Limit to 30 FPS.
• Large cities with many buildings, troops and traffic need more power. Zooming out to the full-city view is the heaviest view.
• Close other apps, and avoid playing for long while the phone is charging. Phones slow down when they get hot.

Which devices are supported?

• Android: Android 7.1 or newer with at least 4 GB RAM. Tested on a Samsung Galaxy S21 Ultra and an iQOO Neo 10. A recent mid-range phone or better is recommended for large cities.
• iPhone and iPad: iOS 15 or newer. Tested on an iPhone 16 Pro.
• Windows: 64-bit Windows 10 or newer. Tested on a laptop with an RTX 4070 graphics card.

Shared cities: rules and reporting

Uploaded cities are public. The first time you upload, the game shows the rules: no offensive names or pictures and no personal details, and cities that break them are removed. The game also refuses offensive city names. To report a city, open Settings ▸ Saves ▸ Download, enter its City ID and tap Report, or email us the City ID.

Does the game need internet?

No. The game works fully offline. Only uploading and downloading cities need a connection. When you are online the game signs in anonymously, so the cities you upload stay yours. See the Privacy Policy.

Are there ads or in-app purchases?

No. There are no ads and no in-app purchases.

How do I delete my data?

See Delete my data.